Entry-level administration role supporting a busy team in a global claims management company, offering strong team culture and learning opportunities.
Your Role
Key responsibilities include:
Acting as the main point of contact for all administrative requirements
Efficient and accurate entry of data
Updating the Claims Management System as required
Navigating and sourcing information from multiple internal systems and reference materials
Providing clear and concise written and verbal communication
Answering incoming calls promptly and responding to client and insured queries via telephone and email
Liaising and building rapport with internal and external key stakeholders
Archiving files and retrieving files from archive on request
Supporting the team through general administration and payments
Working effectively within a team environment by assisting fellow team members, sharing information, and supporting the team to achieve its targets
About You
The ideal candidate will possess the following:
Confident communication skills, able to convey important information clearly through verbal and written mediums
Ability to prioritise urgent tasks
A can-do attitude with strong attention to detail and a process-driven approach
High competence with Microsoft Excel and the ability to learn new systems and processes quickly
Numeracy skills and the ability to handle confidential information
Eagerness to learn and develop in the role and beyond
No prior administration experience required; suitable for school leavers, university graduates, or receptionists seeking entry into the insurance sector
Australian or New Zealand citizenship or permanent residency status required
Willingness to consent to a national police check
Compensation & Benefits
Permanent full-time and casual positions available
Supportive, sociable, and engaging team environment
Inclusive workplace valuing diversity of thought, experience, and perspective
Opportunity to work for a global company with a strong culture
Standard perks for entry-level roles at Crawford & Company may include paid leave, superannuation, and access to employee assistance programs
Training & Development
On-the-job training provided with strong support from the team
Opportunities to learn new systems and processes
Encouragement for professional growth and development
Career Progression
Entry-level role with potential for advancement within the company
Opportunities to develop skills and progress into more senior administrative or specialist roles within the claims management and insurance sector
How to Apply
Submit a short cover letter explaining your suitability for the role along with your resume.
This job may close before the stated closing date, you are encouraged to apply as soon as possible.
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