About the role
We are looking for a dynamic customer service professional to join our 1 Reserve Road, St Leonards workplace concierge team.
and you :
You will ideally have a background in corporate workplace services or hospitality, with experience working in a reception, concierge or administration roles.
Your focus will be at front reception where your excellent customer service skills, professionalism and bright positive personality will be a real asset. You will have excellent self-presentation and a calm, professional and mature attitude with the ability to maintain confidentiality and discretion in relation to corporate information.
About this role
The role of the Lobby Concierge is to provide highly efficient and effective reception and switchboard service to key stakeholders such as visitors, staff and related government agencies to support the achievement of NSW Health's objectives. The role works closely and collaboratively with the Corporate Services and Business Improvement (CSBI) team.
Responsibilities
* Providing a warm and professional customer experience to all staff and visitors.
* Working with the team to ensure all Front of House tasks are completed in a timely manner.
* Working with the team to manage a busy switchboard.
* Ensuring the visitor lounge and concierge area are maintained at a high level of presentation.
* Assisting the Concierge Events team and CSBI team when required.
Working hours
Reception hours are Monday to Friday from 7:30am to 5:30pm. The successful applicant will be required to work on an 8hr rotating roster with start times of 7am, 7:30am and 9am. Occasionally you may be required to work outside these hours for special events or for other business requirements.
Selection Criteria
* Responses by addressing the selection criteria below.
* An up-to-date resume of no more than five (5) pages which clearly details your skills and experience as relevant to this role.
* 2x referees will need to be supplied prior to an offer being made.
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