About the Role
We are seeking an experienced Care Coordinator to join our team.
The successful candidate will work closely with healthcare professionals to identify and manage a caseload of patients, ensuring that appropriate support is available to them and their carers.
The role involves facilitating care home MDTs to improve continuity of care, as well as contributing to tackling inequalities in health and social care.
A key aspect of this role is promoting independence, shared decision-making, personalisation and partnership working.
The Care Coordinator will also undertake direct work with patients and families to develop personalised care plans.
This is a hybrid role with a maximum of 2 days WFH per week (for full-time staff).
Key Responsibilities:
* Provide a first point of contact for patients and clinicians in coordinating patient care.
* Deal with incoming queries from patients and/or their carers and other healthcare providers.
* Encourage people, their families and carers to provide feedback and engage fully in the care coordination process.
* Ensure timely follow-up and action for patients from communications from community and secondary care.
* Monitor tasks to ensure they are completed and care delivered through regular audit of the clinical system.
* Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers and other primary care professionals.
* Signpost and organise appointments, follow-ups or other actions to help the PCN provide high-quality, compassionate care to our patient population.
* Support the alignment of care homes to practices, including new patient registrations.
* Support the care home MDT with the weekly ward rounds through identification of people in need of review, collation of information on patients requiring MDT input.
* Also, provide coordination and administrative support to the MDT.
* Work collaboratively with other Care Coordinators across the PCN to share best practice.
* Work sensitively with patients, their families and carers to capture key information, enabling comprehensive and accurate records of support.
* Work with the PCN MDT to utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care.
Required Skills and Qualifications:
Minimum of 1 year of experience of working with healthcare professionals and/or previous experience in the NHS or social care or relevant field.
Able to prioritise and manage own workload.
Able to work as part of a team.
Excellent interpersonal skills.
Excellent organisational and administration skills.
Experience of coordinating and liaising with multiple stakeholders or individuals to meet specified outcomes.
Experience handling confidential/sensitive information.
Experience of providing advice/signposting to service users.
Knowledge of Microsoft Office suite.
NVQ 3 or equivalent and/or relevant basic/first level professional qualification.
Experience of co-production with patients or service-users.
Experience of using technology and digital tools to support health and wellbeing.
Knowledge of Information Governance and data quality.
Knowledge of medical patient systems.
Understanding of health and social care processes.
Disclosure and Barring Service Check.
Benefits:
* Company pension.
* On-site parking.
* Work from home - up to 2 days per week.
Others:
Please note that this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) *** and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.