About Our Client
We are seeking a motivated and experienced Call Centre Representative to join our team in the Transport & Distribution industry. Located on the Northside, this medium-sized company prides itself on delivering top-quality service to its clients and offers a supportive work environment for its dedicated team.
Job Description
This role involves liaising with our dispatching team to ensure efficient handling of customer queries, requests, and jobs. You will also communicate effectively with external parties, including QPS (Queensland Police Service), TMR (Transport and Main Roads), and insurance/roadside companies. Additionally, you will provide general administrative support to the office environment and deliver outstanding customer service in a fast-paced call centre setting.
The Key Responsibilities
* Liaise with the in-house dispatching team to handle customer queries, requests, and jobs efficiently.
* Communicate effectively with external parties, including QPS, TMR, and insurance/roadside companies.
* Provide general administrative support to the office environment.
* Deliver outstanding customer service in a fast-paced call centre setting.
The Successful Applicant
To be successful in this role, you will need:
* Previous experience in a similar role within the transport or logistics industry.
* Familiarity with Brisbane suburbs and surrounding areas is an advantage.
* Exceptional communication skills, both verbal and written.
* A positive, energetic attitude and a strong work ethic.
* Ability to thrive in a fast-paced team environment.
* Demonstrated problem-solving abilities with a proactive mindset.
* Strong time management skills, with the ability to prioritise tasks effectively.
* A genuine willingness to learn and openness to feedback for continuous improvement.
* Flexibility to work a rotating roster, including some weekend and night shifts.
What's on Offer
This rewarding opportunity includes:
* An attractive salary package of $60,000 - $65,000 + super.
* A supportive company culture that values hard work and dedication.
* Opportunity for career growth within the Transport & Distribution industry.
* Located in the accessible Northside area.
* On-site parking.
* A permanent role with stability and security.