Schedule 2 - Position Description
Position: Communities Support Officer
Incumbent: Vacant
Position Number: 8039
Directorate: Community Services
Team: Facilities
Position Status: Casual
Classification: Queensland Local Government Industry (Stream A) Award
Level: 3
Primary Location: Longreach
Revised: September 2025
Our Vision
Connecting Council and Community
Our Mission
Delivering Excellent Services
Our Values
1. A Safe and Healthy Work Environment
1. Inclusiveness and Respect
2. Consistency and Fairness
3. Teamwork and Staff Development
4. Performance and Value for Money
5. Leadership and Collaboration
6. Sustainability
7. Forward-looking
Position Objective
The primary objective of this position is to provide generalist administrative and operational business support
across the Community Services Directorate. This casual role is designed to be flexible, responding to varying team
needs and delivering high-quality assistance in areas such as the Longreach Library and Longreach Office. The
position contributes to the smooth functioning of Council services by undertaking a diverse range of tasks with
professionalism, discretion, and a commitment to service excellence.
Position Responsibilities
Functional Areas Key Accountabilities
Business Administration
and Operational Support
* Deliver a broad range of administrative and operational support services to
assist the effective functioning of teams within the Directorate.
* Undertake general business tasks such as raising requisitions, processing
goods receivables, and assisting with procurement activities in accordance
with Council procedures.
* Maintain accurate and up-to-date records as required, ensuring secure
storage, archiving, and compliance with relevant data projection and
privacy guidelines.
* Demonstrate sound judgement, initiative, and discretion in handling tasks,
maintaining confidentiality, and ensuring deadlines are met.
* Scanning and filing of documents either electronically or manually.
* Handle telephone communications professionally and efficiently, including
responding to incoming enquiries and initiating outgoing calls as required
to support service delivery.
* Support the use and maintenance of IT equipment and escalate technical
issues as required.
* As required, assist with general housekeeping and operational duties,
including laundry and basic cleaning tasks.
* Assist with borrowing and returning items, managing memberships, and
answering enquiries related to library services.
* Provide assistance with locating books, media, and other resources within
the library.
* Assist in the development and distribution of promotional materials,
including digital content for social media and other communication
platforms.
* Support the planning and delivery of events, including liaising with
suppliers, and assisting with set-up and pack-down activities.
* Contribute to Council's communication platforms including social media,
websites, and public noticeboards, ensuring content is accurate, accessible,
and aligned with Council's values and policies.
Other Duties
• Other such relevant duties as required from time to time which would
generally fall within the scope of this position as directed by your
accountable supervisor or the Chief Executive Officer.
Key Relationships
Supervisor Facilities Coordinator The Communities Support Officer will have an
effective relationship with the Facilities Coordinator
and is responsive to their requests.
Works with -Internally Colleagues The Communities Support Officer will have a
positive relationship with their colleagues, which
involves active collaboration, sharing ideas and
working together to create a conductive
environment.
Works with - externally Customers, members of
the community and other
stakeholders
The Communities Support Officer will have an
approachable, attentive, respectful relationship with
customers, members of the community and other
stakeholders.
Extent of Authority
This position operates under general direction with the freedom to act within defined and established procedures
and guidelines. Solutions to problems allow the exercising of initiative in the application of established work
procedures and guidelines. Assistance is available when problems occur.
Position Requirements
Personal Attributes
* Able to demonstrate a commitment to Council's core values through personal action.
* Able to gain respect and create good working relationships with internal and external stakeholders.
* Able to work within established guidelines and procedures, within a team environment.
* Good attention to detail and a commitment to high quality work
* High degree of judgement and initiative in the performance of work.
* Ability to work cooperatively as a team member whilst being enthusiastic and self-motivated.
* Ability to gain respect and create good working relationships across all levels of Council.
* Ability to maintain sensitivity, discretion, and confidentiality at all times.
Skills
• Exceptional verbal communication skills with the ability to deal with all levels of customers.
* Basic written communication skills.
* Time management, organisation, and planning skills with an ability to prioritise and manage own time and
meet critical timeframes.
* Sufficiently proficient in the operation of a computer, with the ability to apply computing knowledge and skills
in the performance of work.
Knowledge
• A thorough understanding of how to maintain a safe working environment.
* Understanding of computing concepts, particularly in the use of Microsoft software packages.
Essential Experience/Qualifications
• Current unrestricted "C" Class Drivers Licence.
* Working with Children Check (blue card).
Desirable Experience/Qualifications
• Experience in administration and customer service.
* Current First Aid and CPR certification.
Delegations and Authorisations
NIL
Inherent Requirements
These are the essential requirements of this position:
* This role will be subject to work related contact outside of normal business hours.
Workplace Health and Safety Obligations
All employees have a legal obligation to comply with regulatory requirements and LRC– SMS (Longreach Regional
Council's - Safety Management System) incorporating WH&S policies, procedures and work instructions. These
are introduced to ensure the health and safety of employees, contractors, visitors, volunteers, the public and the
environment and remain compliant with Industry Benchmark Standards.
The following statements apply to all employees, including permanent, part-time and casual employees.
Your responsibilities include:
1. To comply with instructions given for WH&S at a workplace by the employer;
2. Comply with the Health and safety duties and Duty of Care requirements as specified within the Work
Health and Safety Act 2011 Part 2.
1. Timely reporting all accidents, incidents minor injuries, near misses and property damage (within 24 hours
of the event) and assisting, if required, with the investigation of all incidents in the workplace;
1. For a worker to use the PPE (Personal Protective Equipment) provided by the employer after proper
instruction in its use;
1. Not to wilfully or recklessly interfere with or misuse anything provided for WH&S at the workplace;
2. Not to wilfully place at risk the WH&S of any persons at the workplace including yourself;
3. Adhere to the LRC–SMS by remaining compliant to Council's WH&S Management Plan and completing
relevant Monthly Action Plan items;
1. Performing all work and associated functions in a safe, efficient and effective manner;
2. Complying with all documented WH&S policies, procedures, work instruction and verbal instructions issued
by the organisation or its officers;
1. Provide advice to ensuring risk assessments are conducted and recorded for all identified hazards, or prior
to the implementation of new work practices, hazardous substances, or plant. Also, as required, assisting
or participating in the carrying out of risk assessments on identified hazards;
1. Identifying hazards, conducting risk assessments, and implementing corrective action to eliminate hazards
where possible and / or control risks in the workplace;
1. To report hazards and risks in accordance with WH&S procedures;
2. Establishing and maintaining a high standard of housekeeping within your individual work area(s) and
generally within the Longreach Regional Council's area of responsibility;
1. Attending any toolbox, team talks or specific training (e.g. Take 5s etc.) as supplied and required by
Longreach Regional Council;
1. Being familiar with the location of first aid treatment centres, fire protection facilities and evacuation
procedures;
1. Report any concerns for WH&S to your Supervisor.