Job Description
The Client Engagement Consultant role is a critical part of our organisation's operations, ensuring families have a positive experience from initial enquiry through to the end of their enrolment.
This position involves providing exceptional customer service to families and other stakeholders, maintaining accurate child attendance records, and administering direct debits and other payment methods.
Main Responsibilities
* Deliver top-notch customer service to families and other stakeholders
* Maintain precise family accounts and records within our system
* Administer and process direct debits and other payment methods
* Maintain accurate child attendance records for submission to relevant authorities
* Support Centre Directors and staff with enquiries from families
* Provide training on key systems including online enrolment and attendance software
Key Skills and Qualifications
* Adhere to all standardised administrative systems and procedures
* Work in partnership with stakeholders to continuously improve systems and processes
* Contribute to achieving organisational objectives
* Cultivate a customer-focused service culture
* Comply with Work Health and Safety and Equal Employment Opportunity requirements