Job seekers looking for an exciting challenge will thrive in this role as an Infrastructure Specialist. As a key member of our IT operations team, you will play a vital part in ensuring our infrastructure runs smoothly and efficiently.
Job Description
This is a dynamic position that requires hands-on experience implementing and managing networks and associated IT infrastructure. You will be responsible for troubleshooting issues across LAN, WAN and Wi-Fi, and working with Microsoft environments including Active Directory, Office 365 and Azure.
The ideal candidate will have a strong background in network architecture, cyber security frameworks, and customer service. They must be proactive, curious and always looking for ways to improve systems and processes.
You will be the primary point of contact for technical support, providing top-tier assistance to our Help Desk team and resolving complex technical issues. Your ability to identify and address cyber security risks will be crucial in maintaining the integrity of our network.
Requirements
* Proficiency in network configuration and maintenance (CCNA or equivalent)
* Tertiary qualifications in IT or equivalent experience
* Experience in customer service and help desk environments
* Strong knowledge of Microsoft Active Directory and Office 365/Azure
* Understanding of cyber security frameworks
What We Offer
We offer flexible work arrangements to design your work-life balance, competitive salary packaging with tax-free benefits, paid parental leave, career development opportunities, discounted benefits, employee assistance program, and salary continuance insurance.
In this role, you will be at the heart of our IT operations with no two days the same. You will visit various sites to resolve hardware and networking issues, and work with a range of business areas.
Responsibilities include:
* Managing the LAN, WAN & Wi-Fi networks and associated infrastructure
* Ensuring network operations are maintained according to the developed network architecture
* Implementing, optimising and aligning approved network infrastructure with organisational standards and future needs
* Identifying and addressing cyber security risks and supporting audits