Overview
Bungendore Location – Free Parking and Site Gym, Subsidised Canteen.
Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to 12 days of leave per year.
Due to the nature of the role, you must be an Australian Citizen and hold an active NV-2 AGSVA security clearance.
What Your Day Will Look Like
* Be the first point of support for end users – helping them face-to-face, by phone, and through online channels.
* Troubleshoot technical issues across desktops and applications, often resolving problems in real time to keep operations moving.
* Set up and manage accounts for staff, ensuring the right access is granted quickly and securely.
* Deploy software updates across the organisation, helping to keep systems safe and effective.
* Monitor system health using enterprise-wide platforms to respond proactively and prevent downtime.
* Work closely with other technical teams to escalate complex issues, share knowledge, and deliver solutions.
* Document fixes, procedures, and learnings – building a playbook that makes the team smarter with every challenge.
What This Role Can Lead To
* Joining Our Service Desk Team Is An Excellent Launchpad Into Broader IT And Defence Technology Careers. You'll Have The Chance To
* Grow your technical depth – gaining exposure to enterprise-scale platforms like VMware, NetApp, EMC, Citrix VDI, SCCM, and more.
* Progress into specialist areas such as systems administration, cyber security, Business Analysis, or network engineering.
* Develop leadership skills by mentoring new joiners or taking on responsibility for small projects.
* Move into project delivery roles, contributing to system upgrades, deployments, and transformation initiatives.
* Shape your own career path – with Leidos' size and diversity of programs, there's genuine scope to explore areas of IT that interest you most.
What You'll Bring to Make An Impact
We're Looking For Someone Who Is Motivated To Learn And Has a Solid Grounding In IT Support. Ideally, You'll Have
* Experience in server, desktop, and Active Directory administration in a medium-to-large environment.
* Understanding of Windows AD, DNS/DHCP, networking, storage, and backup.
* Familiarity with tools and platforms such as SCCM, SCOM, SharePoint, VMware, and Cisco hardware.
* A willingness to learn and develop new skills – we value curiosity and adaptability as much as technical expertise.
Don't worry if you don't tick all the boxes – if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
Due to the nature of the role, you must be an Australian Citizen and hold an active NV-2 AGSVA security clearance.
Diversity, Inclusion and Equal Opportunity
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups provide opportunities for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
Next Steps
To apply for this role, follow the links or apply via our Careers page. Recruitment process includes interviews and background checks. Applicants may need to meet ITAR requirements in some cases. For accessibility or additional application support, please contact .
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