Offering up to $90k + Super
- Wynyard Location
- Close to transport & amenities
- Great staff culture
- Fun & Outgoing team
**Your New Employer**
West Technology has been engaged to recruit for a growing Australian managed service provider. This boutique MSP has partnerships with a range of market leading tech providers and supports the latest and cutting edge technologies. Working with a large portfolio of diverse and interesting clients across various industries, this business continues to grow, hitting some impressive milestones along the way. Lead by a youthful, friendly and supportive management team, now is a great time to join the team.
**Your New Role**
Working as part of the team, this role will provide remote and onsite support to customers to oversee and assist in managing infrastructure & Cloud environments.
Some of the key tasks will include:
- Maintain a high level of customer service and attention to ensure SLA's are met.
- Provide IT expertise and issue resolution to clientele.
- Perform health checks & maintenance on customer networks & systems.
- Deploy, support & maintain managed service platforms
- Be actively involved in systems implementations / upgrades and hardware roll-out projects.
- Ensure accurate and timely documentation and company knowledge is stored.
**About You**
To be successful, you will come from a technical support background (MSP preferably) and have a passion for IT and working with new technologies.
You take pride in finding solutions to complex issues for your customers and thrive in a fast paced and fun team environment, where no two days are the same.
Other attributes will include:
- Will hold a relevant IT qualification / Degree or comparable certification
- Has 'hands on' experience troubleshooting issues via phone or face to face interaction.
- A sound understanding of configuring and installing virtual environments.
- Skills with network switches, wireless access points and firewall support.
- Experience supporting Windows Servers and desktop operating systems.
- Administration experience with Active Directory, including group policy DNS and replication.
- Critical to your success will be your communication skills, you will be proactive and engaging in your style and have a customer centric work ethos
**As this is a permanent position, we ask that all applicants are either a Permanent resident or Australian Citizen**
**What's in it for you?**
- Generous salary up to $90k + Super
- Employer paid Certifications & Training
- Career Advancement opportunity
- Great internal culture
- Friendly and social