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Customer experience associate

Sydney
beBeeCabin
Posted: 14 September
Offer description

Job Description:

We are seeking a highly skilled and compassionate Cabin Crew member to join our team. As a Cabin Crew, you will be responsible for ensuring the safety and comfort of our guests during flights.

Key Responsibilities:

* Welcoming guests onboard and providing exceptional customer service
* Conducting safety briefings and ensuring compliance with airline regulations
* Providing assistance to guests with special needs and unaccompanied minors


Required Skills & Qualifications:

To be successful in this role, you must possess the following skills and qualifications:

* Minimum 18 years of age
* Australian Citizen or Permanent Resident
* At least 3 years of previous employment in roles that focus on caring for people/customers
* Passport with at least 18 months left on it
* Responsible Service of Alcohol (RSA) certificate
* Current Australian First Aid and CPR certificate
* Ability to work a 24/7 rotating roster, including early starts, late finishes, weekends, public holidays, and peak periods
* Comfortable being around cats and dogs who may travel on board our aircraft from time to time
* Ability to reach up to a height of 180cm


Benefits:

We offer a range of benefits to our Cabin Crew members, including:

* Discounted flights for you and your loved ones
* 6 weeks annual leave
* Full uniform and staff parking
* Discounts on travel insurance, Virgin Australia Lounge membership, car hire, accommodation, and experiences worldwide
* Access to the 'Virgin Family' platform, connecting you with staff-only special offers with Virgin brands around the world
* Hospitality, retail, technology, beauty services, and wellness discounts
* Free counselling and access to a wellbeing app to support your physical, mental, social, and financial health


Others:

Our company values diversity and inclusion, and we welcome applications from individuals from diverse cultural backgrounds, Indigenous Australians, people with disability, and those from the LGBTQI+ community.

If you are passionate about delivering exceptional customer service and have the required skills and qualifications, please apply now.

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