Job Description
As a proactive professional, you will be working on delivering exceptional services that connect our community with knowledge, technology, and lifelong learning.
* You will lead and support projects that enhance library systems, elevate customer and staff experiences, and deliver continuous improvements across all locations.
With a passion for delivering high-quality services, you bring a mix of technical know-how, customer service excellence, and a collaborative spirit.
Responsibilities include leading and supporting technology-driven projects from optimising library management systems to improving rostering tools and in-library tech. You will collaborate across teams to identify service improvement opportunities using data, feedback, and evidence-based practices.
Additionally, you will support innovation by helping assess, develop, and implement new tools, systems, and policies that respond to evolving community needs.
This role involves delivering exceptional customer service and contributing to a culture of inclusion, learning, and continuous improvement.