Product Support Officer | Brisbane
Your new company
Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Brisbane. We are partnered with a Local Council in Brisbane's Southside to recruit a Product Support Officer for a six-month contract with the possibility of extension. Please note this role could be moving to Eagle Farm next year.
Your recent role
This position primarily provides administrative support, with a strong focus on correspondence. During this temporary role, your responsibilities will include:
- Respond to daily complaints and correspondence.
- Handle escalations with care and attention to detail.
- Liaise with internal teams to gather relevant information.
- Maintain accurate records of communications and outcomes.
What you'll need to succeed
To excel in this position, you should have:
- Communication: Clear and professional in both written and verbal formats.
- Customer Service: Empathetic and efficient in resolving community concerns.
- Problem-Solving: Able to understand issues and tailor appropriate responses.
- Technical Proficiency: Comfortable using systems like Planner, Dashboards, Excel, email platforms, and tracking tools.
- Time Management: Capable of balancing multiple priorities and deadlines.
- Adaptability: Willing to learn new systems and adjust to changes.
- Teamwork: Works well collaboratively across teams.
- Patience & Empathy: Especially when managing sensitive or high-stress communications.
What you'll get in return
Through Hays, this role offers you an hourly rate of $54.39 + super, an opportunity to progress your career with a Local Government organisation and:
- Weekly pay cycles
- Nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- Regular contact with consultants throughout the duration of your assignment
- Experience providing administrative support
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#2966622