Job Overview
The role of Technical Support Specialist is to provide high-quality technical assistance to customers in resolving complex issues with our software and platform.
Key Responsibilities:
* Resolve technical cases by utilizing knowledge of the platform and its core functionalities
* Employ various diagnostic tools to identify the root cause of technical issues
* Provide exceptional customer support experiences using excellent communication skills
Requirements:
* Experience in leveraging or critically thinking about how to integrate technology into work processes, decision-making, or problem-solving
* 0-2+ years customer-facing technical support experience
* Ability to troubleshoot difficult technical issues with ease and complexity
* Ability to read basic Java/JavaScript code