Job Description:
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This role plays a vital part in fostering employee growth and development through the creation, implementation, and roll-out of training programs, encompassing both complaints-specific and generic training.
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The successful candidate will have the ability to comprehend the strategic learning needs of the business and pinpoint skill gaps to devise targeted training programs.
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Key Responsibilities:
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* To develop and structure thorough learning pathways covering pertinent topics and skills
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* To design and conduct captivating training sessions, workshops, and webinars
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* To collaborate with team leaders and senior managers to assess employee skills and learning requirements
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* To create educational materials such as presentations, eLearning modules, and written guides
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* To implement mixed learning approaches catering to diverse learning styles
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Requirements:
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* Knowledge of learning need analysis, human-centered design, and training initiative development
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* Skills in coaching and guidance to assist employees in enhancing their abilities
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* Excellent communication and project management skills for managing various tasks
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* Talent for building and maintaining relationships
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Our Culture:
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We're committed to building an inclusive workplace where people feel valued and empowered to contribute.
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We believe in fostering an environment where our employees can grow professionally and personally.