Customer Service Associate
As a key member of our support team, you will deliver exceptional customer service across multiple channels. Your primary focus will be on providing timely and accurate information regarding shipment status, documentation, and service-related inquiries.
Responsibilities
* Customer Support: Respond to customer inquiries via phone, email, chat, and other communication channels in a professional and courteous manner.
* Information Provision: Provide detailed information about shipment status, documentation, and service-related matters to ensure customer satisfaction.
* Value Addition: Promote value-added services and encourage customers to adopt e-commerce tools to enhance their overall experience.
* Collaboration: Work collaboratively with internal and external stakeholders to resolve service issues and improve the customer experience.
* Issue Escalation: Escalate unresolved issues promptly to maintain high service standards and customer satisfaction.
* Team Support: Contribute to onboarding and training by mentoring new team members and contributing to knowledge resources.
* Compliance: Ensure adherence to established procedures and participate in continuous improvement initiatives.
Requirements & Qualifications
* Customer Focus: Demonstrate a customer-centric approach with excellent written and verbal communication skills.
* Multitasking: Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.
* Organizational Skills: Strong organizational and administrative skills with attention to detail.
* Technical Skills: Proficiency in the Microsoft Office suite and touch-typing skills (60-80 words per minute).
* Experience: 1-3 years of experience in a customer service role, preferably within shipping, logistics, or transport industry.
* Problem-Solving: Proactive mindset with autonomous and lateral thinking to resolve complex issues.
* Collaboration: Collaborative attitude with willingness to support team goals and continuous improvement.
Benefits
* Flexible Working Options
* Discounted Car Parking at DFO South Wharf
* Additional Leave Days
* Annual Health Checks
* Novated Lease
* Free Gym Membership
* Social Club Events held all year round
* Volunteer Initiatives with partner charities
* Access to 3000+ learning resources and courses
* Opportunities for career development in Asia Pacific, Europe, and other global locations
At our organization, we are committed to providing a respectful and collaborative working environment where all employees can thrive. We welcome applications from all qualified individuals, regardless of status, identity, or characteristic.
Join us where your potential meets endless possibilities, and together we shape the future of global shipping.