About our organisation we are a vehicle to manage the operations of health, fitness and leisure business activities. We operate 32 leisure centres, community stadiums, pools, gyms, theatres and other facilities throughout Victoria and New South Wales. Our culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about building genuine relationships with customers and staff through storytelling and authenticity. We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills.
Customer Experience Officers are frontline staff who will deliver service quality that exceeds customer expectations in every transaction. They will be relentless in delivering outstanding service and building quality relationships with facility users. This high level of service and relationship building will lead to improved revenues, through more members, program participants and repeat customers.
Our Customer Experience Officers will have a thorough understanding of all programs and will help match these programs and benefits to the unique needs of each customer. This position will work relentlessly to implement the purpose of connecting to thrive and win, values of AWARE, DISCIPLINED, RELENTLESS and UNITED, and associated behaviours throughout the entire team.
Essential Qualifications and Experience:
* Experience in delivering exceptional customer service
* First Aid and CPR Certificate
* Working with Children Check
Personal Attributes:
* Customer focused
* Enjoys selling memberships, swimming lessons and other services to prospective members
* Understands and motivated to serve in the leisure industry
* Relentless in sales and service approach
This position is based at Mildura Waves Aquatic and Leisure Centre - VIC.