Are you an experienced Customer Service professional who enjoys building strong relationships, managing customer orders, and working in a fast-paced manufacturing environment? We are partnering with a well-established Australian manufacturing business seeking a Customer Service Representative to join their team. This is a fantastic opportunity for someone who thrives on delivering exceptional customer experiences while coordinating orders, logistics, and stakeholder communication. About the Role: Reporting to the Customer Service Manager, you will play a key role in supporting customers from initial enquiry through to delivery, ensuring a seamless and positive customer experience. Key responsibilities include: Managing customer enquiries via phone and email Processing customer orders and quotes accurately and efficiently Maintaining customer records and product information within the CRM/ERP system Coordinating deliveries and communicating order updates to customers Building strong relationships with customers, suppliers, and internal stakeholders Assisting with customer product specifications and documentation Monitoring inventory levels and customer stock requirements Investigating and resolving customer queries in a professional manner Collaborating closely with production, warehouse, administration, and sales teams About YouTo be successful in this role, you will bring: Previous experience in Customer Service, Customer Support, Internal Sales, or Order Processing Strong administrative and data entry skills with high attention to detail Excellent written and verbal communication skills Ability to manage multiple priorities and deadlines Strong problem-solving and stakeholder management skills Experience working within manufacturing, packaging, logistics, supply chain, or industrial environments will be highly regarded Confidence using CRM, ERP, or business management systems What's on Offer? Join a stable and growing manufacturing organisation Supportive and collaborative team environment Diverse role with customer interaction and operational coordination Opportunity to develop long-term career growth within the business Full-time permanent position If you're looking for your next customer service opportunity within a fast-paced manufacturing environment, we'd love to hear from you. Apply now or contact us for a confidential discussion. Sarah Wilkinson - Morgan Consulting