Customer Journey Leader
We are seeking a strategic and results-driven Customer Journey Leader to drive end-to-end customer experience excellence.
This role involves leading a high-performing team, designing and implementing customer journey strategies, and building strong partnerships across operations and customer accounts.
Key Responsibilities:
* Analyse customer data to identify pain points and develop strategies to improve all aspects of the customer experience.
* Provide leadership, guidance and training to the Customer Experience Team to ensure delivery of customer excellence.
Mandatory Must-Haves / Essential Requirements:
* Proven leadership experience managing and developing customer experience or similar teams.
* Ability to recruit, train, and motivate staff effectively.
* Experience designing and implementing customer experience strategies.
Benefits:
This is a fantastic opportunity to own and shape the customer experience function in a business that's committed to growth and innovation. If you're a capable leader looking to drive meaningful change, we'd love to hear from you.
About You:
* Proven experience in a customer experience leadership role, preferably in food or FMCG environments.
* Strong stakeholder management and project execution skills.
* Sound knowledge of customer journey design and continuous improvement methodologies.