Job Title: IT Support Specialist
About the Role
We are seeking a skilled On-site Technician to support our government customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services as well as return-to-base warranty & non-warranty hardware break/fix repairs.
Key Responsibilities
* Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc.
* Respond to, resolve incidents and SRs within agreed SLA, and follow breach reporting process for any failed SLAs.
* Asset refresh relocation deployment and decommission maintaining data integrity within the CMDB.
* Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
Requirements and Experience
6 months to 1+ year minimum experience with supporting End User Devices at level 1+
Level 1 and level 2 technical knowledge of hardware and peripherals i.e. laptops, notebooks, workstations desktop PCs, printers, media and audiovisual equipment BYOD and mobility.
Level 1 and level 2 technical knowledge of desktop & software applications i.e. Operating Systems (Windows 7 through 10), Microsoft Office 2007 through 365, Antivirus software and systems support in a small to medium business.
Current or reinstatable AGSVA Security Baseline / NV1 Clearance is desirable. You must be an Australian Citizen.
A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging.
Demonstrated entry level or basic working knowledge of basic IT infrastructure and network equipment i.e. routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, Hyper-Converged Infrastructures.
Strong verbal and written communication, ability to articulate technical information to the target audience.