This range is provided by WNS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Role Specification
Objective of the Role
We are seeking a dynamic and experienced Engagement Manager to lead client-facing data and analytics programs in the Insurance domain (P&C). This role combines consultative engagement, domain expertise, and project delivery leadership, acting as a strategic partner for our clients in Australia.
Key Responsibilities
Client Engagement & Advisory
* Focused on Consultative engagement: Effective in proactive engagement, to suggest and cocreate solutions to relevant use cases and then work with internal WNS Analytics stakeholders to execute
* Act as the primary interface for Insurance clients in Australia, developing strong executive-level relationships.
* Understand client pain points, strategic goals, and use cases; shape data-driven solutions in collaboration with internal analytics teams.
* Provide thought leadership and consultative guidance on analytics-led transformation within the Insurance domain (Focus on P&C – Motor, Home, Workers Compensation, Commercial, CTP).
Project Delivery & Program Oversight
* Own the end-to-end delivery of data and analytics projects, including scoping, planning, execution, monitoring, and closure.
* Ensure high-quality deliverables aligned with client expectations, timelines, budgets, and success metrics.
* Drive agile delivery practices, manage delivery risks and issues, and enable transparent governance.
Domain & Technical Leadership
* Understanding of business principles and the ability to align project goals with overall business objectives.
* Leverage deep understanding of insurance processes (Claims, Contact Center Operations).
* Translate business challenges into analytics solutions using advanced analytics, reporting, AI/ML, and data engineering.
* Serve as a credible SME and trusted advisor on insurance analytics strategy, use case development, and data product design.
Collaboration & Stakeholder Management
* Liaise with cross-functional WNS teams including Analytics COEs, GenAI, Data Engineering, and Business Transformation.
* Foster collaboration across geographies to enable global delivery with local context.
* Manage senior stakeholder communication and reporting, ensuring alignment on goals and outcomes.
Problem-solving and conflict resolution:
* Ability to identify and resolve issues, manage conflicts, and find solutions that satisfy both the client and the company.
Skills & Qualifications:
Must-Have:
* 10+ years of experience, with 8+ years in Data & Analytics and 5+ years focused on client-facing and delivery roles in the Insurance sector.
* Strong experience in delivering analytics and AI/ML solutions across functions like claims, policy management, new business and broker performance.
* Demonstrated consultative engagement skills – shaping and influencing analytics initiatives aligned to business strategy.
* Experience in toolsets of Tableau, Python, SQL and AWS suite
* Excellent interpersonal and communication skills, with a track record of building long-term client relationships.
* Proficient in project management methodologies (Agile, Scrum, PMP a plus) with a strong delivery mindset.
* Experience with Self-Service BI implementation in insurance.
* Exposure to GenAI or Agentic AI, LLMs
Educational Background:
* Bachelor's or master’s degree in engineering, Business, Data Science, or a related field.
* Project Management certifications are a plus
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting
* Industries
Insurance and IT Services and IT Consulting
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