Assistant Guest Relations & Luxury Club Manager
Job Description
As Assistant Guest Relations & Luxury Club Manager, you will champion personalised service, create meaningful guest connections and lead the day-to‐day operations of our exclusive lounge – Club Millésime. Your passion for luxury hospitality will help transform memorable stays into lasting guest loyalty.
You Will
* Curate exceptional experiences for VIP, Club Millésime and loyalty guests.
* Build genuine guest relationships and personalise every stage of the guest journey.
* Lead service recovery with confidence, empathy and professionalism.
* Inspire and support the Club Millésime team to deliver luxury service at every touchpoint.
* Partner with teams across the hotel to create seamless and memorable stays.
* Champion guest feedback, quality standards and brand excellence.
* Support the operational success of Club Millésime through effective leadership and planning.
* Act as a visible ambassador for the Hotel, fostering a culture of warmth, elegance and genuine hospitality.
Qualifications
You are a hospitality professional who genuinely enjoys creating meaningful guest experiences and inspiring others to do the same.
You Will Bring
* Previous leadership experience within luxury hospitality, guest relations, front office or club lounge operations.
* A passion for personalised service and guest engagement.
* Exceptional communication and relationship‐building skills.
* Confidence in handling VIP guests and service recovery situations.
* Strong organisational skills with the ability to manage multiple priorities.
* Experience leading and motivating teams in a fast‐paced environment.
* A proactive, positive and solution‐focused approach.
* Knowledge of hotel systems and guest feedback platforms will be highly regarded.
Why Join Sofitel Sydney Wentworth?
Benefits
* Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide.
* Generous leave entitlements, including birthday leave, exam leave and up to 12 weeks parental leave.
* 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar.
* Career development opportunities within a globally recognised luxury hospitality brand.
* Ongoing learning and development, working alongside industry leaders.
* Onsite perks including laundered uniforms, complimentary nespresso coffee, $2 barista‐made coffee, a $5 staff lunch buffet, and discounted city parking.
* A complimentary hotel stay package to celebrate your work anniversary.
* Free 24/7 access to our Employee Assistance Program for confidential wellbeing support.
Please note that full working rights in Australia are required for this role.
#J-18808-Ljbffr