We are looking for a talented Service Advisor to join our Adelaide branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role. A passion and understanding for all things mechanical is essential.
This role currently operates to cover the workshop opening hours of 6am -6pm, there are two shifts for the service advisors 7.30am-3.30pm and 9.30am -5.30pm Monday to Friday.
In this role, you will make an impact in the following ways:
* Provide expanded support to customers, including end-users, distributors, and/or dealers seeking information through various mediums, under minimum supervision
* Document customer inquiry information within appropriate Cummins systems
* Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone)
* Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices
* Escalate complex issues providing documentation through process
* Understands new and existing Cummins processes, systems, practices, and delivers training to new hires