We are looking for a talented Service Advisor to join our Adelaide branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role. A passion and understanding for all things mechanical is essential.
This role currently operates to cover the workshop opening hours of 6am -6pm, there are two shifts for the service advisors 7.30am-3.30pm and 9.30am -5.30pm Monday to Friday.
In this role, you will make an impact in the following ways:
* Serve as the primary customer contact, both in person and via phone, ensuring exceptional service delivery across all assigned sectors.
* Accurately analyze customer needs, create and manage work orders, generate service quotes, and schedule repair and maintenance jobs.
* Collaborate with the Service Supervisor or Team Lead to coordinate job assignments, timelines, and repair planning.
* Resolve warranty inquiries, explain service outcomes, and communicate job status updates with transparency and professionalism.
* Track and analyze workshop metrics such as labor productivity and customer satisfaction to support continuous improvement.
* Champion Cummins values through building long-term relationships, managing conflicts constructively, and instilling trust and accountability.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.