Customer Service Professional
This role involves advocating our core values and delivering an exceptional customer experience that aligns with our Customer Ownership Strategy while achieving individual performance targets that contribute to the overall branch performance. As a key member of our team, you will be responsible for providing a local customer-owned banking experience to new and existing customers.
Key Responsibilities:
* Proactively connect customer needs to our offerings through excellent listening skills
* Manage general enquiries and provide sound advice and information to our customers
* Collaborate with specialists in the business to deliver the best solution for the customer
Qualifications and Skills:
* A caring and customer-focused person excited to learn and grow
* Able to work in a dynamic customer service environment
* Excellent problem-solving and analytical skills
Benefits:
* Additional 6 days of paid leave per year
* Additional 3 paid work-life balance days to boost your annual leave
* Paid community volunteer days to support many community charities across Australia
What We Offer:
We welcome candidates that reflect the diversity of the communities we operate in. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+, as well as culturally diverse community members to apply for our roles.