Customer Support Specialist
We are looking for a skilled Customer Support Specialist to join our team. This role involves providing exceptional support and advice to customers, helping them to resolve issues and get the most out of their subscription.
The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering great customer experiences.
This is a unique opportunity to work with a dynamic team and make a real difference in the lives of our customers.
Key Responsibilities:
* Provide timely, accurate, and helpful responses to customers via email and phone
* Escalate priority issues and assist in the prompt resolution of these
* Capture and share feedback from customers regarding improvements to the service delivery platform
* Collaborate effectively with all teams across the organization
Requirements:
* Clear and concise written and verbal communication skills
* An interest and understanding of technology and information systems
* A proactive approach to work
* Motivation to join a fun, friendly, high-performing team in a fast-paced and dynamic work environment
Benefits:
* Competitive salary and benefits package
* Generous paid leave to use however you'd like (plus statutory holidays)
* Dedicated paid leave to care for your physical and mental wellbeing
* Employee Assistance Program to access mental health care for you and your family
About Us:
We are a forward-thinking organization that values diversity and inclusion. We believe in creating a workplace where everyone feels welcome and supported to do their best work.
We offer a range of employee programs and benefits that reflect our commitment to our employees' physical and mental wellbeing.
We are proud to be a member of Pride in Diversity, recognizing our inclusive workplace and commitment to creating a welcoming environment for all.