Priority Networking, part of Count Group, is a rapidly growing, fast-paced national IT consultancy, established in 2011 and specialising in delivering high-quality IT solutions to small and medium-sized businesses across Australia.
We are seeking a motivated and capable Level 2 Engineer with a strong passion for technology and a results-driven mindset. This is an excellent opportunity for an experienced IT professional looking to take the next step in their career while working with a supportive, highly skilled national team.
At Priority Networking, we pride ourselves on getting IT right the first time. Our success is built on technical excellence, clear communication, and outstanding customer service. We value a healthy work-life balance and foster a professional, pragmatic culture where people are trusted to take ownership and deliver results
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The Role
This is a hands-on role with a strong focus on onsite client support. As the only Priority Networking engineer based in Adelaide, you will be the main point of contact for our local clients and the face of the business on-site.
You will work closely with a wider team spread across different locations, but day-to-day you will need to be comfortable working autonomously, managing your own schedule, and making decisions on the ground. Clear communication is key — whether you're explaining an issue to a client in person or collaborating with teammates remotely.
You will be responsible for providing both onsite and remote Level 2 support, helping keep our clients' systems running smoothly and reliably.
What You'll Be Doing
* Onsite Support:
Regularly visiting client sites for hardware deployments, troubleshooting, outages, upgrades, and general hands-on support. You'll be our go-to person in Adelaide.
* Remote Support:
Handling support requests via phone, email, and ticketing systems, providing clear, friendly, and effective assistance.
* Problem Solving:
Diagnosing and resolving issues across desktops, laptops, printers, peripherals, and network connectivity.
* Client Communication:
Providing clients with clear guidance and solutions, building trust and strong working relationships.
* Documentation:
Keeping support tickets and client documentation accurate and up to date.
* Projects:
Assisting with project work and coordinating onsite tasks with interstate team members.
* Training & Mentoring:
Helping users get the most out of their tech and supporting junior team members when needed.
Requirements
* Around 2+ years in helpdesk and 1–2 years in a Level 2 role.
* Australian Permanent Residency or Citizenship.
* Full-time availability.
* Driver's licence and reliable vehicle (onsite work is a core part of the role).
* Comfortable working autonomously, prioritising tasks, and owning outcomes.
* Strong troubleshooting and problem-solving skills.
* Great communication skills — both face-to-face with clients and remotely with the team.
* Friendly, customer-focused attitude.
* Willingness to learn and stay updated with the latest technology trends.
* Solid experience with Windows operating systems and Microsoft Office (Word, Excel, Outlook).
Desirable Qualifications
* Qualifications in IT or a related field.
* Industry certifications (Microsoft, Fortinet, networking, cybersecurity, etc.).
* Experience with: Microsoft 365, Windows Server, and remote support tools and ticketing systems.
* A good understanding of networking concepts and protocols.
If you enjoy getting out on-site, working directly with clients, and being trusted to run your own patch while still being part of a supportive national team, please apply.