Job Overview
This role is responsible for overseeing the delivery of exceptional customer experiences through effective service management and operational support.
Key Responsibilities:
* Manage a service platform to ensure consistent service delivery and customer satisfaction.
* Analyse customer behaviour, user feedback, and operational data to identify trends and opportunities for continuous improvement.
* Drive best-practice processes in service management, incident response, and operational support to enhance performance and reliability.
About You
* Tertiary qualification and/or equivalent relevant experience.
* 4–6+ years in customer service and operational analysis within technology-based products or services.
Benefits
* Competitive salary.
* Discounts on selected products.