System Support Specialist
We are seeking an experienced System Support Specialist to join our team. In this role, you will be responsible for leading the provision of IT support services to a range of stakeholders.
You will have responsibility for participating in and being a member of an IT support service team, ensuring that the team provides a high level of service and issue resolution in line with agreed performance standards.
* Main Responsibilities:
* Participate in and be a member of an IT support service team ensuring that the team provides a high level of service and issue resolution in line with agreed performance standards.
* Ensure that agreed levels of service are maintained and contribute to the ongoing development of standardised processes required for the provision of IT support.
* Install and maintain systemic management and educational delivery systems in accordance with departmental information standards and policies.
* Provide expert IT advice and support on the selection, procurement and installation of new hardware and software, as well as the enhancement of existing systems.
* Advise, communicate, apply and monitor the implementation of departmental information standards and policies.
* Participate in service level and work practice reviews.
* Maintain currency of technical proficiency and skills.
Requirements:
* A detailed working knowledge of Windows 2016 and above server operating systems.
* A high level of technical knowledge of server hardware and configuration, and network switches.
* A good understanding of end user device and printer support.
* Knowledge of Windows 10 and above, iPadOS, and MacOS.
* Travel and overnight absences from base may be required of this position.
About the Role:
This is an exciting opportunity to be operating as part of a State-Wide Service Delivery field services team. As a System Support Specialist, you will have the chance to work with a broad range of IT systems and technologies, and to develop your skills and expertise in a dynamic and supportive environment.
What We Offer:
* A competitive salary package.
* The opportunity to work in a diverse and inclusive team environment.
* Ongoing training and professional development opportunities.
How to Apply:
* Please attach a brief resume including contact details for 2 referees.
* Please attach a 2-page response to the How you may be assessed section of the attached role description.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
The Department of Education is a family inclusive workplace.