Job Summary
We are seeking a dedicated professional to provide exceptional guest experiences as a Customer Service Representative.
This is an exciting opportunity for someone who enjoys working in a fast-paced environment and delivering top-notch service to our guests.
* About the Role:
* Guest Interaction – Greeting guests, processing check-ins and check-outs, providing information about hotel services and local attractions, and handling guest requests and concerns.
* Problem Solving – Addressing and resolving guest complaints and issues, escalating complex situations to management when necessary.
* Administrative Tasks – Handling reservations, billing, and maintaining accurate records.
* Cross-Departmental Coordination – Collaborating with other departments to ensure smooth operations and guest satisfaction.
Key Responsibilities
* Customer Service Skills:
* Providing friendly and personalized customer service to guests.
* Responding to guest requests and resolving issues in a timely and effective manner.
Benefits of Working with Us
We offer a supportive and dynamic work environment that fosters growth and development. Our team members are passionate about delivering exceptional guest experiences, and we are committed to supporting their success.
What We Offer
* A competitive salary and benefits package.
* Ongoing training and development opportunities.
* A collaborative and supportive work environment.