Join to apply for the Senior Change Management Specialist role at RHB Banking GroupSeniority level: Mid-Senior levelEmployment type: Full-timeJob function: Consulting, Information Technology, and SalesCRM Platforms Expertise: Proficiency in (or familiar with) CRM systems such as Salesforce, Microsoft Dynamics 365, Zendesk, or similar platforms.Technical Development Skills: Experience (or familiar) with programming languages such as Java, C#, or Python, and familiarity with CRM development tools (e.g., Salesforce Lightning, Dynamics 365 Power Platform).
Integration Experience: Knowledge of system integrations (APIs, web services, middleware) between CRM and other platforms (e.g., telephony systems, email management, customer support tools).
Data Management: Experience with customer data management, including importing/exporting data, data mapping, and ensuring data quality and compliance.Business Process Understanding: A good understanding of contact centre operations, including workflows related to customer interactions, case management, and agent productivity will be an advantage.Problem-Solving: Ability to troubleshoot issues, identify root causes, and implement effective solutions.
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