At IKEA, our vision is to create a better everyday life for the many people.
We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet.
We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
This role is Permanent, Full-time, 76hrs/fortnight.
Applications close 13 January ****
About this work area
Leading the overall creation and execution of the commercial agenda in the assigned testing or VAPS unit to drive extraordinary sales and visit growth.
Lead and develop the Commercial team, including Local Marketing and Business-to-Business (B2B), and managing associated resources (staff and budget) to achieve key KPIs including market penetration, growth, brand perception and customer purchase satisfaction in an omni-channel environment.
Providing strategic direction and operational steering across all commercial functions to ensure local relevance of product offerings and exceptional customer shopping experience.
Acting as a business partner to the Market Manager, providing strategic advice and functional expertise to deliver the retail agenda aligned with commercial priorities in the Queensland market.
Securing IKEA's competitive position in an omni-channel sales environment through close collaboration with the Store Management Team.
Proactively cooperating with the Commercial team in the Service Office to implement national business plan objectives while ensuring solutions are adapted to local market needs.
Driving growth, cost optimisation and process efficiency in subordinate areas.
To be considered for this role experience in the following is essential
Minimum 9 years of related experience contributing to customer satisfaction and business results, including planning, budgeting, and follow-up.
Minimum 4 years of managerial experience in problem-solving, conflict management, and people development.
Strong business acumen from a fast-paced retail environment with proven leadership and understanding of profit and loss.
Experience in making commercial decisions based on market data and customer insights.
Demonstrated experience in omni-channel customer experience and retail operations.
Proven track record in managing multiple tasks and effectively engaging and developing teams.
Knowledge of customer, selling, marketing and B2B processes, legal requirements, and third-party contracts.
Experience in setting and managing budgets, action plans, and goals aligned with business objectives.
As Testing Unit Commercial Manager you are:
Passionate about customers and ensuring a positive shopping experience in an omni-channel environment.
Committed to leading business through people and developing talent with strong leadership and communication capabilities.
Skilled at aligning customer needs and expectations with business needs using customer insights to influence outcomes.
Strong analytical skills with the ability to use data to drive commercial decisions.
Entrepreneurial and innovative in your thinking with the ability to inspire and collaborate across teams.
We need people like you
At IKEA, work is so much more than a job.
Come join us
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