Posted: 24 May
The role
Technical Support Specialist (Automotive OEM) - Caringbah, NSW Competitive salary $$ company vehicle fuel card package Possibility to work 2 days from home (non contractual) OEM technical support position with dealer network exposure and career growth About the company Our client is a globally recognised automotive manufacturer with a strong reputation for reliability, innovation, and technical excellence within the commercial vehicle industry. They provide advanced transport solutions and ongoing support to dealer networks across Australia, offering a collaborative and technically focused work environment. About the role Just Automotive Recruitment is searching for a Technical Support Specialist (Automotive OEM) to provide high-level technical assistance and diagnostic support to dealer networks across Australia. Duties Technical Phone & Email Support : Provide first-line and advanced diagnostic support to dealers and technicians via phone, email, and the online Assist Portal. Help troubleshoot issues using wiring diagrams, scan tools, and manufacturer resources. Diagnostics & Problem Solving : Leverage strong mechanical knowledge to guide technicians on fault-finding for engines, transmissions, electrical systems, brakes, etc. Interpret diagnostic trouble codes (DTCs) and support complex repairs. On-Site Support : Travel to dealerships or customer sites as needed (highly variable — quiet periods followed by busy times) to assist with difficult diagnostics or escalations. Technical Documentation : Prepare clear technical reports, service bulletins (if required), and case notes. Communicate efficiently with both technical and non-technical stakeholders. Parts Returns & Logistics : Manage warranty/return parts — pick, pack, and coordinate returns to the factory. General Administration : Use computer systems (Word, Excel, manufacturer portals) for case management, data entry, and coordination. Support service advisors or workshop teams Skills and experience Ideally 5 years as a qualified truck/light or heavy vehicle technician (OEM experience highly regarded). Previous experience as a Service Advisor or in a technical support role is a strong plus. Solid understanding of diagnostics on light and heavy vehicles (no preference — must be comfortable with both). Benefits Competitive salary package $$ vehicle fuel card Opportunity to work up to 2 days per week from home (non-contractual) on completion of probationary period Opportunity to work with a respected global automotive OEM brand Supportive team culture with ongoing technical training and career development opportunities How to Apply If you are interested in joining a successful business for this fantastic full-time position, please send us your resume today. Not the job you are after? For more Support Specialist jobs or other automotive jobs, please see our website: www.justautomotiverecruitment.com.au SCR-danny-bazylewicz
