Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, Tasmania, Hobart
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Your Day to Day
•Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
•Promote teamwork and quality service through daily communication and coordination with other departments
•Assist with deep cleaning projects and assist housekeeping staff during high volume periods
•Support recruitment duties to ensure the housekeeping team is adequately staffed
•Ensure team members are trained and in compliance with brand standards, service behaviours and government regulations
•Inspect all assigned suites/rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action.
•Provide adequate retraining as needed
•Routinely perform all housekeeping duties necessary including making beds, vacuuming and cleaning guest suites to ensure guest satisfaction.
•Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
•Demonstrate a sound awareness of Workplace Health and Safety policies and procedures and ensure the dissemination of information to all team members.
•Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.
•Maintaining "green" initiatives (example: container recycling and cleaning agents).
•Ensure health
What we need from you
•Minimum 2 years' experience working in housekeeping in a hotel
•Supervisory or training experience preferred
•Strong organisational skills
•Good verbal and written communication skills and the ability to engage well with both the team and guests
•Strong attention to detail
•Opera experience is preferred
What you can expect from us:
We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
Free staff meal on shift
Full uniform provided, laundered in-house
Paid birthday leave in addition to your annual leave
Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills
You have the opportunity to fast track your career with a growing global company
Popular hotel perks and discounts on the retail platform
Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage
Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. So, join us and you will become part of our ever-growing global family.
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