About the Department
A great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter, and more prosperous state. Enjoy a career that makes a difference by helping to shape the education experience for Victoria.
About the Division
The Security and Emergency Management Division's purpose is to lead security and emergency management functions for the Department and lead and support educational communities to be physically and psychologically safe through the provision of expert advice and support services.
About the Unit
The Security Unit operates the department's 24/7 Incident Support and Operations Centre responding to alarm and CCTV activations in schools and actioning work orders for the installation and maintenance of the alarm system.
About the role - [Ongoing], [Full-time] - 3 positions available
Working as part of a team in a 24/7 shift work environment, the Senior Incident Response Officers receive and process incident reports from school leaders in a timely, efficient, and empathetic manner. The incident details will be recorded in the Department's database and communicated to schools, regional and corporate personnel. Additionally, this role entails coaching, mentoring, and training junior Incident Response Officers to ensure their professional growth and proficiency in security protocols. You will oversee and provide guidance on complex security issues and assignments delegated by the team leaders or managers of the Security Unit.
The role will be required to work shift work and be available outside of business hours to support the department and whole of government emergency management operations.
Key Duties
* Interpret alarm activations and exercise judgement in dispatching security service providers and/or police
* Actively contribute to a positive team environment and culture
* Coach, mentor and train more junior incident response officers
* Oversee more complex security related issues
* Liaise with police, security service providers and school leaders over alarm activations
* Liaise and provide support with alarm system technicians working on sites
* Liaise with other emergency services in relation to emergencies at schools
* Have additional responsibility in portfolios within the Unit, as assigned by team leaders/managers
Requirements
* 24/7 shift work on a rotating roster
* Desirable : Supervision Coaching/Mentoring
* Desirable : Customer -Facing in Communications
Why Work with the Department of Education?
* Shift allowances apply for any work outside of normal business hours pursuant to the enterprise agreement.
* Shift workers may be entitled to an additional week of annual leave (5 weeks in total)
* Meaningful work that actually makes a difference
* Hybrid working arrangements available subject to operational requirements.
* Periodic pay increases as set out in the Victorian Public Service Enterprise Agreement
* Career progression opportunities
* The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity.
* Employee Wellbeing Support Services available to all department staff
How to Apply
Applicants are required to submit a CV, cover letter summarising their skills and experience (no more than two pages), and a short statement addressing the Key Selection Criteria.
If you wish to discuss the position further, please contact Tim Collins on
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on 7 January 2026