Overview
The Health Concierge – Clinical Team provides personalised and streamlined best practice clinical service triaging, prioritisation, clinical referral review and escalations, and scheduling experience across multiple programs of care, recovery, and treatment. The aim of this function is to match the right resource, to the right need, at the right time, to deliver the best possible outcome.
Your opportunity
As a Clinical Scheduling Coordinator, you'll play a pivotal role in ensuring our customers receive timely, high-quality care. In this fast-paced role, you'll manage the scheduling of allied health and nursing services, triage referrals, coordinate bookings, and respond to intraday changes. You'll also liaise with third-party providers and ensure service instructions align with preferred provider guidelines.
Responsibilities
* Be first point of contact for service changes, supporting customers and clinicians by maintaining stable, responsive schedules.
* Work with workforce planning and operations teams to deliver seamless care experiences.
* Coordinate care to enable customers to live independently at home and support an efficient, compassionate clinical workforce.
Requirements / Your skills and experience
* Experience in scheduling and rostering environments is preferable.
* Exposure to operational or health-based industries is desirable, but not essential.
* Sound understanding of administration procedures and general business practices.
* Initiative in meeting tight deadlines, with strong attention to detail and flexibility to manage shifting priorities.
* Proficient in Microsoft Office suite.
* Well-developed interpersonal and communication skills (written and verbal).
* Ability to show empathy with customers and relatives.
Why work for Australian Unity?
* Hybrid working – three days in the office and remote work
* Extra paid leave benefits, including Wellbeing, Community, and Deep Listening days each year
* Purchase additional leave – buy up to 2 extra weeks of annual leave each year
* Exclusive employee discounts across Australian Unity products, travel, and accommodation
* Novated leasing – salary package a new car through Maxxia or Flare Cars
How to apply
Click APPLY now, or contact Anna Mitchell at AnRichards@australianunity.com.au for a confidential discussion. Applications close Friday 3 October 2025.
Applications will be reviewed as they are received, and interviews may take place prior to the close date. We reserve the right to close the job ad before the advertised close date.
Australian Unity is an Equal Opportunity employer. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan
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