Key Highlights Operations and client delivery focus Key leadership role Solid client base, growing NFP Overview This is a career-defining role with a highly respected and valued not-for-profit organisation that provides accreditation and quality improvement services in the health and human services sectors throughout Australia.
The organisation's clients range across the entire continuum from community and disability services to tertiary healthcare organisations.
A leading provider of quality accreditation and certification services across Australia, the organisation has a large client base and plans to continue its growth strategy over the next five years, diversifying markets and services.
This will be facilitated by the current digital transformation program, moving services to digital platforms, transforming clients' experience and improving workflows.
Role The company is seeking a General Manager Operations who will manage an operations team of 30 staff, through five national managers.
This role reports to the Chief Executive Officer and is a member of the Executive Leadership Team.
Key Responsibilities Contribute to the strategic direction.
Lead the operations teams to achieve financial, operational excellence, and client KPIs.
Build an inclusive culture to ensure a high-functioning operations business unit.
Engage with clients and key external stakeholders, such as government, regulators, member organisations and peak bodies.
Manage risks that could impact accreditation standards and frameworks, including safety & quality.
Ensure compliance with legislative and regulatory requirements.
Manage an operational team and deliver business as usual during the digital transformation program.
Key Selection Criteria Operational service delivery and project management experience, preferably in health, community services, education or a related sector.
Quality assurance/management and accreditation systems experience.
Commercial with strong focus on outcomes.
Excellent stakeholder engagement and communication skills.
Client and service excellence focus.
Relevant change management experience in an operational environment.
Benefits and Remuneration This role offers a competitive remuneration that includes a base salary, superannuation, bonus, and generous not-for-profit salary packaging, increasing take-home pay.
A detailed description of the company, role and recruitment process is available.
For those staff that wish to, there is an option to work from home, up to two days a week.
Contact and Application For a confidential discussion or additional information please contact Penny Smythe on, or Email: Alternatively, to submit your application in strict confidence, please use the Apply Now link.
Your application should include your CV and a cover letter (no more than two pages) that briefly outlines your experience and skills outlined in the key selection criteria.
Applications close: 4th December **** at midnight.
Diversity, Equity & Inclusion at Hudson Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive.
We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.
Casual Loading Please note for all Australian-based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading.
This excludes permanent and fixed-term roles.
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