About the Role
This role is critical in ensuring a seamless and professional experience for customers post-sale.
* Act as the main point of contact for clients prior to training delivery.
* Coordinate programme logistics and internal workflows to ensure the post-sales process runs smoothly.
* Work across departments including customer care, sales, delivery and finance.
* Maintain accurate data in internal systems and ensure contract processes run smoothly.
* Provide support to customers in the form of stock management and act proactively to ensure they have all the materials they need.
* Support process improvement initiatives across the operations function.
* Produce and manage reports in Excel and the internal CRM system.
Required Skills and Qualifications
* 2+ years' experience in admin, coordination or client service roles (training or events background a bonus)
* High attention to detail and ability to manage multiple moving parts
* Strong written and verbal communication skills
* High proficiency in Excel, Power BI is a bonus
* Ability to prioritise, problem solve and work collaboratively with internal teams
* A warm, customer-first approach and willingness to get stuck in
Benefits
* Join a values-led business making a tangible difference
* Great team culture with strong leadership and structure
* Potential for hybrid working after probation
How to Apply
To apply, click the APPLY NOW button to submit your CV for review. For more information, get in touch with Hannah Cummins at SDE.com.au. If this role doesn't sound quite right, but you're interested in exploring new opportunities, sign up to our job alerts via the Six Degrees website or connect with us on LinkedIn.