Mining System Application Support Analyst
We are currently seeking a Mining Systems Application Support Analyst to work on a contract basis across an exciting autonomy project. The role will be FIFO on an 8/6 day/night roster from Perth.
Our client is a globally recognised mining operator, known for pioneering autonomous technology and large-scale innovation in the resources sector. With operations spanning some of Australia's most significant iron ore sites, they are at the forefront of applying cutting-edge digital systems to drive productivity and sustainability.
Description
As a Mining Systems Application Support Analyst, you will play a key role in keeping Autonomous Mining Systems technology updated, reliable, and running smoothly. You will be the first point of contact for application support, working in office to maintain uptime and performance while collaborating with Product teams in Perth and Operations teams at site.
Key resonsibilities:
Ensure system uptime and stability on site, restoring services quickly and managing communications with affected users.
Act as the primary on-site contact for software users, technicians, and product development teams.
Deploy, configure, and maintain Fleet Management System applications and services, including during planned outages.
Configure and maintain monitoring, alerting, and logging tools to ensure overall system health.
Proactively respond to system alerts, troubleshoot issues, and escalate to appropriate teams as needed.
Perform routine Linux system administration, ensuring compliance with internal security standards.
Provide L1 and L2 technical support to manage inquiries and application support issues.
Document and improve support processes, monitoring practices, and change management procedures.
Collaborate with Product Managers and Owners on system upgrades, bug fixes, and issue resolution.
Profile
Significant experience responding to production incidents, restoring services, and managing communications.
Proficiency in Python and Bash scripting.
Experience with monitoring and logging tools (Dynatrace preferred).
Strong knowledge of Docker containers, orchestration tools, and virtual machine management (VMware, Hyper-V).
Familiarity with SQL Server or other relational databases.
Experience supporting Fleet Management Systems or other production-critical technology (highly regarded).
Understanding of cyber security concepts for application and network security.
Skills in automated configuration and deployment tools (Ansible preferred).
Excellent problem-solving skills and ability to explain technical issues to non-technical audiences.
Tertiary qualification in Computer Science, Systems Engineering, or equivalent experience
Job Offer
FIFO roster 8/6 or 7/7 from Perth
Competitive contract rate
Work with cutting-edge mining autonomy technology
Opportunity to support critical production systems within a high-performing team
Backed by Brunel's global network and local expertise, offering career support and development
Career progression opportunities
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📌 Mining System Application Support Analyst
🏢 Brunel
📍 Australia