Job Title: Desktop Support Specialist
We are seeking a skilled and resourceful Desktop Support Specialist to join our team. This role requires the ability to provide timely and accurate assistance to end-users within the organization's desktop computing environment.
Key Responsibilities:
* Onsite/on-call assistance to end-users
* Troubleshooting of computer OS/Peripherals
* Handling different PC Operating Systems (Windows 7/8 and 10)
* Performing hardware software installation
* Basic knowledge of SOE and group policies
* Printer support
* Good knowledge of MS Office tools installation & troubleshooting
* Excellent customer service and people skills
* Field experience supporting various technologies and services
Required Skills and Qualifications:
* Strong analytical and problem-solving capabilities
* Well-organized and highly detail-oriented
* Strong customer service ethic and great communication skills
* Passionate about delivering quality work
* Ability to work with and maintain confidential information
Preferred Qualifications:
* At least two of the following certifications:
* PC Laptop OEM Maintenance Certification
* CompTIA A+ Certification
* Microsoft Certified IT Professional (MCITP) certification in the desktop area
* Microsoft Office Specialist (MOS) Certification
Benefits:
* Opportunity to work in a collaborative team-oriented environment
* Chance to develop new skills and expertise