Digital Workplace Engineer - Cloud role at Interactive
Deliver onsite technical support for one of our main customers.
About the Role
This role will support the customer through day‑to‑day maintenance of the Digital Workplace solutions by providing onsite technical assistance to their employees. Working at our customer’s site, you will ensure seamless IT operations and an excellent user experience by resolving hardware, software, and connectivity issues promptly.
Key Responsibilities
- Deliver onsite technical support for desktops, laptops, mobile devices, printers, and peripherals.
- Install, configure, and maintain operating systems, applications, and security tools.
- Manage incident tickets and request using ServiceNow ITSM platform.
- Support Microsoft 365 applications (Teams, Outlook, SharePoint) and collaboration tools.
- Administer and troubleshoot Microsoft Intune for device management, recent builds, and compliance.
- Administer and troubleshoot JAMF for Apple device management and compliance.
Qualifications
- Strong knowledge of Windows OS, Microsoft 365 suite, and enterprise applications.
- Experience with macOS and JAMF.
- Hands‑on experience with ServiceNow for incident, request & change management.
- Proficiency in Microsoft Intune for endpoint management and compliance.
- Familiarity with Active Directory / Entra ID, user account management, and networking concepts.
- Solid understanding of public cloud infrastructure and services (Azure).
Other Information:
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Engineering and Information Technology
- Industries: IT Services and IT Consulting
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