Job Opportunity:
We are seeking a skilled professional to provide exceptional customer service and support. The ideal candidate will be able to direct customers to the correct channel whilst adhering to policy and process.
* Connect with customers by delivering high-quality support at all times.
* Converse with customers in a way they fully understand and provide helpful solutions and products based on their needs.
* Always conduct themselves in an ethical manner.
* Adhere to key business principles in all that you do.
* Identify and sell/cross sell relevant products aligned to customer needs.
* Maximise opportunities for cost containment and reduction.
* Optimise every customer interaction to migrate or convert customers to digital channels and encourage self-service usage.
* Always comply with procedures and processes contained in relevant guidelines and understand the implications of decisions.
* Fulfill transactions above benchmark set and provide a superior customer experience.
* Demonstrate behaviour in support of organisational values.
* Takes accountability for own performance, personal development and career aspirations.
* Improve knowledge and competencies through targeted training as per best practices.
* Contribute to overall team effectiveness and success.
* Maintain ability to adapt to changing business and customer needs.