* Develop and maintain the enterprise architecture vision and roadmap for Order Management and related O2C capabilities.
* Align architecture strategies with business goals, digital transformation initiatives, and technology standards.
* Define target-state architectures, capability models, and transition strategies for order management systems and supporting platforms.
Solution & Technical Leadership
* Lead the design of scalable, high-performance Order Management (OM) solutions across platforms such as Oracle OM, SAP SD/OMS, Salesforce OMS, Manhattan, Blue Yonder, or similar technologies.
* Provide architectural oversight on system enhancements, integrations, cloud migrations, upgrades, and new solution deployments.
* Ensure architectural consistency, performance, scalability, and security across all order management components.
Cross-Functional Collaboration
* Partner with business stakeholders to understand order fulfillment workflows, pain points, and improvement opportunities.
* Work closely with application teams, integration teams, data architects, and enterprise architects to ensure cohesive solutions.
* Influence leadership and stakeholders through clear communication of architectural decisions and trade-offs.
* Design end-to-end integrations between order management systems and CRM, ERP, WMS, TMS, eCommerce, POS, and financial systems.
* Establish standards for data quality, data modeling, master data management (MDM), and system interoperability.
* Ensure real-time data synchronization for inventory accuracy, order status visibility, fulfillment orchestration, and customer notifications.
Governance & Best Practices
* Establish architectural standards, guidelines, patterns, and governance processes for OM and O2C systems.
* Conduct architecture reviews, assess solution proposals, and manage technical risk across programs and projects.
* Ensure adherence to security, compliance, and enterprise technology frameworks.
Performance Optimization & Innovation
* Assess and optimize order processing performance, system stability, and throughput.
* Identify opportunities to streamline order flows, reduce manual touchpoints, and implement automation or AI-driven improvements.
* Evaluate emerging technologies, industry trends, and platforms to enhance future-state capabilities.
QualificationsRequired
* Bachelor's degree in Computer Science, Information Systems, Engineering, or similar field.
* 8–12+ years of experience in enterprise architecture, solution architecture, or technical leadership roles.
* Deep expertise with Order Management (OMS) processes, O2C lifecycle, and fulfillment operations.
* Hands‐on experience designing or implementing platforms such as Infios OM, Manhattan, Blue Yonder, IBM Sterling, or similar.
* Strong understanding of integration patterns (REST, SOAP, APIs, EDI, event‐driven, microservices).
* Demonstrated ability to define target architectures, roadmaps, and transformation strategies.
* Excellent communication and stakeholder management skills.
Preferred
* Experience with cloud platforms (AWS, Azure, GCP) and enterprise integration tools (MuleSoft, Dell Boomi, Informatica, Kafka).
* Knowledge of omnichannel order orchestration, distributed order management (DOM), and inventory visibility platforms.
* Architecture certifications (TOGAF, SAFe, AWS/Azure Architect).
* Experience in retail, ecommerce, supply chain, or manufacturing environments.
* Strategic thinking and long‐term planning
* Strong analytical and problem‐solving skills
* Ability to influence and build consensus
* Technical depth and hands‐on architectural expertise
* Collaboration and stakeholder engagement
* Innovation mindset and continuous improvement focus
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