About The Role
As the first point of contact, you will build strong customer relationships through face-to-face and online interaction in our Busselton showroom by demonstrating product knowledge to clients, their families, and allied health professionals searching for mobility equipment to support them on their journey with rehabilitation, aging and disability needs.
Role Title
Showroom Consultant
Location
Busselton, Western Australia, Australia
Hours
Monday – Friday, Full Time Permanent
Reporting
Branch Manager
Skills & Qualifications
Previous customer service and/or administration experience
Clinical experience or a background in allied health is desirable
Excellent verbal and written communication skills
Active listening and problem solving skills
Strong attention to detail and accuracy
Adept at navigating computer systems to manage customer interactions and records
Ability to remain composed in a fast-paced and varied work environment
Reasonable physical fitness to assist with showroom product displays and movement
Willingness to provide/obtain relevant checks (e.g., Police checks/NDIS Worker Screening check)
Duties & Responsibilities
Greet customers delivering excellent customer service with a person-centered approach
Attend to online customer queries in a timely and efficient manner
Liaise with Allied Health Professionals and Government Funding Bodies in a professional manner
Generate quotes and orders using computer-based software in alignment with Aidacare's policies and procedures, ensuring relevant funding approval is obtained
Provide clear communication with customers and liaise with our internal delivery team to ensure efficient delivery and supply of orders
Learn and stay up-to-date with our products and services and use this knowledge to enhance customer experience
Maintain showroom inventory and presentation as required
Benefits
Employee discounts on Aidacare health equipment products and services
Quarterly incentive scheme
Employee Assistance Program to support mental wellness
Benefits package includes discounts for retail, insurance, gym and more
Comprehensive training program to equip you with the necessary skills and knowledge
How To Apply
Please submit your application by clicking \"Apply Now\". Join our team at Aidacare and help us create memorable experiences for our valued customers
About The Company
Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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