Full Time
At Mantra at Sharks, we live the Accor and Southport Sharks values, where passion for hospitality meets genuine care for people. We're now seeking a full-time Reservations Agent to support our busy Front Office team, delivering exceptional guest experiences from the very first interaction.
About The Role
This is a full-time, Monday to Friday role working 11:00am – 7:00pm, focused on providing professional, accurate and guest-centric reservation support.
Key Responsibilities
* Managing individual and group reservations via phone and email with warmth, clarity and professionalism
* Coordinating group bookings, including rooming lists, amendments and special requests
* Supporting the Front Office team with reservations, changes and guest enquiries
* Maintaining accurate guest and booking information using Opera Cloud
* Delivering service in line with our standards, creating meaningful guest connections
* Working collaboratively with Front Office and wider Hotel and Club teams to support seamless operations
About You
* Previous hotel experience (reservations or front office preferred)
* Proven experience using Opera Cloud
* Excellent phone and email etiquette with strong written and verbal communication skills
* A true team player who embodies the genuine hospitality mindset
* Highly organised with strong attention to detail, particularly when managing group reservations
* Someone who takes pride in their work and enjoys delivering memorable guest experiences
What We Offer
* A stable full-time weekday role
* A supportive and inclusive team environment aligned to the our team culture
* Opportunities for development within the Southport Sharks
* Be part of an iconic Gold Coast destination known for service, teamwork and community
If you're passionate about hospitality and believe every guest interaction matters, we'd love to hear from you.
#J-18808-Ljbffr