About the RoleAs a Banking Consultant in our Retail Banking, you'll play a key role in helping to provide customers with a seamless banking experience, through meeting each customer's end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital.
They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level.
This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience.
You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow.
Whatever your role at ANZ, you'll be building your future, while helping to build ours.Role Type: PermanentRole Location: 31 Channel Highway Kingston Tasmania ****Work Hours: Part-TimeMonday: 09:00 AM - 04:30 PM (30 minute break) = 7.00 hoursTuesday: Not RosteredWednesday: Not RosteredThursday: 09:00 AM - 03:30 PM (30 minute break) = 6.00 hoursFriday: 09:00 AM - 04:30 PM (30 minute break) = 7.00 hoursSaturday: Not RosteredSunday: Not RosteredTotal Weekly Rostered Hours: ***** hours
ResponsibilitiesAs a Banking Consultant, you will have the opportunity to:Contribute to a significant uplift in customer engagement and advocacy and create real customer valueActively participate in and support bank programs and initiativesTake responsibility to 'know your customer' from a risk perspectiveEnsure compliance with ANZ and branch policies and procedures
QualificationsTo grow and be successful in this role, you will ideally bring the following:Exceptional customer focus - retail experience is an advantageExperience in being a user and promoter of technology - working knowledge in using different digital channels is an advantageAbility to multi-task and highly adaptable to change and ambiguityWillingness to work in a collaborative team environmentSound understanding of complianceExcellent communication and interpersonal skillsYou're not expected to have 100% of these skills.
At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
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