Job Overview:
The Senior Store Manager plays a pivotal role in the day-to-day operations of the store, overseeing sales, team development, and ensuring an exceptional customer experience.
Key Responsibilities:
* Lead and manage a high-performing team of sales associates, ensuring they are well-trained and motivated to meet and exceed sales targets.
* Oversee the implementation of sales strategies and key performance indicator management, including stock management and store presentation.
* Develop and execute training programs to upskill and inspire your team, ensuring continuous personal and professional growth.
* Foster a positive and collaborative work environment, focusing on team development and succession planning.
* Drive a luxury or high-end customer experience, ensuring every customer interaction reflects the brand's premium reputation.
* Maintain visual merchandising standards to ensure the store is always presented at its best.
* Manage store operations, including opening/closing procedures, inventory control, and handling customer inquiries or issues.
* Ensure that health and safety policies are adhered to and that the store environment is safe and welcoming for both employees and customers.
Requirements:
* Proven experience as a Senior Store Manager, preferably in a luxury or high-end retail environment.
* Previous experience managing multiple sites or large teams.
* Strong leadership skills with the ability to inspire and develop a diverse team.
* Excellent sales-driven mindset with a proven track record of meeting or exceeding key performance indicators.
* Ability to train, coach, and mentor the team to reach their full potential.
* Exceptional communication and interpersonal skills.
* A high standard of personal presentation and a passion for delivering an outstanding customer experience.
* Ability to work a rotating roster, including weekends and holidays as needed.