Robert Half is exclusively engaged with a family-owned company that operates across 30+ locations, employing 1,800 staff members, to find a Software Support Analyst. This newly created role offers a great opportunity to gain hands-on experience with a custom ERP system, while laying the groundwork for future growth in areas like software engineering, business analysis, or testing.
Key Responsibilities:
* Provide first-line support for the company's ERP system, helping users resolve system-related issues.
* Log and manage support requests using a ticketing system, ensuring timely resolutions or escalations.
* Test system fixes, updates, and new features for desktop and mobile applications.
* Train users to improve system adoption and functionality understanding.
* Collaborate with developers and testers to resolve system problems.
* Assist in defining business requirements and documenting processes for improvement.
* Travel to site as required.
About You:
* Good communicator with a focus on helping users.
* Interested in learning more about systems and technology.
* Some experience in software support, ideally with business systems or ERP.
* Comfortable with ticketing systems or similar support workflows.
* Interested in business analysis, testing, or software engineering for future career growth.
Why Join Our Client?
You'll be joining a team that's collaborative, supportive, and constantly evolving. This role offers the opportunity to grow your career in software support and business analysis while playing a crucial role in the day-to-day success of our custom ERP platform.
By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.