About the Role: We are seeking a dedicated Day Roster Officer to join our Bulk West Team based in Welshpool. This role is offered on a full-time permanent arrangement. As a Day Roster Officer, you will play a key role in maintaining effective rosters, crew deployment, and operational systems, ensuring safety, compliance, and customer service. Key Responsibilities: Resource Allocation: Allocate resources for scheduled services based on operational requirements. Service Plan Management: Assist with managing changes to service plans, asset loading, and resource allocations. Address customer requirements and impacts of major disruptions. Roster Management: Ensure safety-compliant crew rosters are accurate, entered into systems, and maintained to meet operational needs. Crew Deployment: Place competent operational employees on rosters and monitor their deployment to meet operational demands. Fatigue Management: Monitor fatigue management in line with rostering principles. Customer Service Support: Aid the deployment team by handling phone calls and administrative tasks to provide excellent customer service. Train List Information: Provide accurate and timely train list information to customers. About You: System Proficiency: Ability to effectively use roster, crew allocation, train running, and fatigue management systems. Technical Skills: Proficiency in MS Office applications. Team Player: Ability to work effectively as part of a team and deliver results. Problem-Solving: Capability to identify operational issues and collaborate on solutions. Analytical Skills: Good analytical skills and excellent time management. Industrial Instruments: Experience with interpreting relevant Industrial Instruments such as Enterprise Agreements. Communication: High-level verbal and written communication skills. Interpersonal Skills: Excellent interpersonal skills to relate well with employees and customers. What we offer you: At Aurizon, we support the development and growth of our employees. With a national portfolio of operations, we offer long-term and exciting career opportunities. Some of our benefits include: Development and growth opportunities. Access to mentoring and development programs. Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands. Parental leave program and super booster. About Aurizon. Aurizon is Australia’s largest rail freight operator and a top 100 ASX company. Each year, we deliver more than 250 million tonnes of Australian commodities right across the country. Aurizon is crucial to the Australian economy, connecting miners, primary producers and industry with international and domestic markets. Look to Aurizon for a diverse and collaborative culture. At Aurizon, we are proud of our diverse, collaborative, creative and high-performance culture. We celebrate the contribution of every employee and provide opportunities for career development in a dynamic, caring, and inclusive work environment. To learn about us and our company values, please visit www.aurizon.com.au/careers