Library Experience And Operations Lead
Permanent Full Time
Band 7 - $ 108, super + RDO
(
RDO applicable for full-time 38 hours per week only
)
Why You'll Want to Join Us
* Be part of Victoria's leading library service
* Supportive and friendly team environment where we value growth and development
* Hybrid/flexible working arrangements and an emphasis on work/life balance
* Award-winning organisation-wide Health and Wellbeing initiatives
* Excellent employee benefits and competitive hourly rates
* Work in a dynamic and collaborative environment
Benefits Package
* Hybrid Working Policy For those working full time hours - 3 days worked in the office and 2 days WFH
* Exceptional leave entitlements - 16 days personal leave, 18 weeks parental leave, plus cultural leave and compassionate leave
* Health and wellbeing - free EAP counselling, discounted leisure membership 40% off for Staff and 25% off for Managers, salary sacrifice childcare options
* Professional Development - leadership courses and learning workshops, Education Assistance Program featuring study and exam leave and up to 50% course fee reimbursement
About The Role
This position provides operational leadership across Yarra Libraries' branch network, supporting a team of library branch managers to deliver high-quality customer service and community-focused programs. The role ensures consistent service delivery, workforce coordination, and continuous improvement across all locations. It fosters a customer-focused culture, supports staff development, and contributes to operational planning and reporting in alignment with Council values and strategic goals. The role also works collaboratively with the Coordinator and other service Leads to ensure integrated service delivery across the library network.
We're proud to offer flexible working arrangements, strong internal development pathways, and a culture that prioritises wellbeing and connection. This is a great opportunity for a library services leader, with hands-on learning, mentorship and future career progression opportunities.
What We're Looking For
We're looking for a candidate with
library operations and customer experience capabilities
to help deliver outcomes in our much loved and dynamic library branches. We are seeking a highly skills library professional to:
* Provide operational leadership and coordination across library branches, ensuring consistent service standards and customer experience, despite conflicting pressures
* Support branch team leaders in workforce planning, rostering and day-to-day service delivery.
* Lead initiatives to improve customer service, accessibility and responsiveness across all locations.
* Contribute to strategic decision-making and provide advice to senior leadership on issues and trends in relevant areas of library operations.
Yarra City Council is a dynamic and progressive Organisation, proud of our
inclusive culture.
We strive to
make a positive difference in people's lives and continually improve services to the community
.
Need More Info?
For further information, please refer to the
Position Description
or contact
Cory Greenwood, Coordinator Library Services
.
Library Operations and Experience Lead - Position Description (September
Applications close on: Sunday 18 January 2026, at 11:55pm
How To Apply
* In your application, please include your Resume and a 1-page Cover Letter. In your cover letter, provide a brief overview addressing the Key Selection Criteria as outlined in the Position Description. A separate document addressing KSC is not required.
Additional Information
This position is subject to satisfactory
Police Check, Psychometric testing and a Working with Children Check,
prior to commencement. Pre-employment checks are not used by Yarra City Council to prevent any applicant from applying for this position. Each application will be considered on its merits.
At Yarra Every Job is a Climate Job
Acting on the climate emergency requires that we change the way we think, make decisions, and prioritise action. We must embed proactive climate responses in the ways we govern, live our lives, and conduct our work. Every choice we make today and into the future will have an impact; this is true for Council and the community.
Acknowledging the scale of this crisis, at Yarra we are committed to ensuring that every job is a climate job meaning that each staff member will play a key role in shaping our climate response.
Yarra's Commitment to Diversity
Yarra City Council is committed to being a
child safe organisation
and supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, intersex or queer.
We draw pride and strength from our diversity, remain open to new approaches and actively foster an inclusive workplace that celebrates the contribution made by all our people.