Claims Resolution Professional
This role involves providing proactive solutions to support injured employees in their recovery, ensuring compliance with self-insured obligations.
* Manage claims from initial notification to resolution, including complex and litigated matters
* Liaise with injured employees, medical providers and managers to drive sustainable return-to-work outcomes
* Offer advice and strategies to business leaders across NSW and occasionally other states where self-insurance applies
* Maintain accurate records and meet governance obligations while adhering to legislative requirements
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About the Role
In this challenging position, you will be responsible for managing the full lifecycle of workers' compensation claims. This includes handling initial notifications, resolving claims, and ensuring compliance with relevant laws and regulations.
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Key Responsibilities
* Effective Claims Management: You will oversee the entire process of claims management, from initiation to resolution. This involves coordinating with various stakeholders, including injured employees, medical providers, and company managers.
* Communication and Collaboration: Strong communication and interpersonal skills are essential for success in this role. You will need to liaise with multiple parties to facilitate a smooth return-to-work process and ensure compliance with governing regulations.
* Advice and Strategies: As a Claims Resolution Professional, you will provide expert advice and guidance to business leaders across NSW and other regions where applicable. Your input will help shape return-to-work strategies and optimize outcomes.
* Compliance and Governance: Maintaining accurate records and meeting governance obligations is crucial in this position. You will need to stay up-to-date with legislative requirements and ensure that all claims management activities align with these standards.
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What We Offer
This role presents an excellent opportunity to make a positive impact on the lives of injured employees while contributing to the overall success of the organization. If you possess strong analytical and problem-solving skills, enjoy working in a fast-paced environment, and thrive in a collaborative team setting, we encourage you to apply.