- Lead a team playing a vital role in supporting life-critical healthcare operations
- Competitive Base, Super & Car with full private use
- West End, Brisbane Location
We are searching for an ambitious and commercially minded Service Manager to lead our team of Field Service Technicians, responsible for providing 24/7 proactive and reactive service and maintenance support and managing minor works projects (currently <100K) for Rauland installed telecommunications systems across QLD.
Operating in a high-stakes healthcare environment, where downtime can have serious consequences, this role demands objective hands-on leadership, strategic oversight, and consistent commitment to operational excellence.
The Role & Opportunity:
Reporting to the Client Services & Operations Manager, you would be responsible for overseeing the successful performance of service activities within this region, analysing performance data and identifying, developing and implementing continuous improvement initiatives to enhance and improve commercial and operational performance.
Why Us?
At Rauland, we are transforming healthcare with leading digital health solutions that truly make a difference.
Our Concentric Care platform, fuelled by locally developed technology, supports our 400+ customers in tackling critical health challenges every day.
Built from the ground up and with 30+ years in the game, we've grown to a team of more than 230 passionate people across six locations in Australia and New Zealand.
We are driven by curiosity and committed to advancing outcomes for everyone in healthcare.
As we continue to expand, envision being part of a company that's ready to seize new opportunities, innovate and make an impact.
By joining us at Rauland, you'll be a part of our exciting journey of innovation and growth and experience a rewarding and fulfilling place to build your career.
How would you contribute to our success?
Service Leadership:
Oversee all maintenance and servicing activities, ensuring seamless system operation in environments where reliability is critical.
Commercial Accountability:
Manage budgets, resources, and service-level agreements (SLAs), ensuring all deliverables are met while optimizing profitability and efficiency.
Critical System Performance:
Monitor and analyse service trends, ensuring proactive measures are in place to prevent system failures or downtime.
Continuous Improvement:
Develop and implement strategies that enhance service delivery, reduce risk, and maximize the reliability of systems in critical healthcare settings.
Team Management:
Lead, coach and mentor, and support a team of Field Service Technicians, fostering a culture of excellence and accountability.
Client Collaboration:
Serve as the key point of contact for clients, building trust by ensuring service expectations are consistently exceeded.
Compliance and Risk Management:
Ensure all maintenance activities adhere to safety regulations, industry standards, and healthcare-specific requirements.
Strategic Contribution:
Support the organisation's strategic objectives by aligning service operations with broader business goals.
What we are looking for | What will make your application stand out?
We're looking for a energetic leader with:
Proven Experience:
In service management or a related role, ideally within telecommunications, electrical, security, fire, BMS, healthcare, or similar sectors.
Leadership & Team Development:
Proven ability to lead high-performing technical teams and foster growth in challenging environments.
Commercial & Strategic Focus:
Strong understanding of service agreements, cost management, and aligning operations with organisational goals.
Technical Expertise:
Solid knowledge of telecommunications systems, cabling, ICT networks, and maintenance best practices.
Client & Stakeholder Management:
Exceptional communication skills with a focus on trust, reliability, and long-term partnerships.
Problem Solving & Adaptability:
Skilled in crisis response, conflict management, and navigating changing priorities with innovative solutions.
Qualifications & Flexibility:
Relevant certifications are advantageous, along with a willingness to travel throughout Australia.
What can you expect in return?
In addition to having the opportunity to do truly meaningful work within an organisation who is committed to growing you, you can expect to be part of a supportive and inclusive working environment where you'll be challenged, feel valued and trusted, and have access to enhanced leave entitlements including but not limited to, personally and professionally developing yourself, and for family moments that truly matter.
Interested?
If you have the experience we are looking for and you wish to join a company where you can have pride and passion in what you do, please APPLY NOW by submitting your application form below
Inclusion and diversity at Rauland:
Here are Rauland we are committed to providing an inclusive workforce and to continuously challenging ourselves on how we can improve this offering.
If you are excited and passionate about this opportunity but would like us to consider how we could amend our role requirements or workplace practices, to better include you, and/or ensure you are set up for success, we would still love to hear from you
📌 service manager
🏢 Rauland Australia
📍 Brisbane